Sheraton Grand Chicago Automates Shift Scheduling

A case study featuring the Sheraton Grand Chicago and their experience using Celayix to reduce their scheduling time through self-scheduling.

Organization

Sheraton Grand Chicago

Located in the heart of the bustling River North district, Sheraton Grand Chicago is a 4 Star Hotel within 15 minutes’ walk of Millenium Park, Navy Pier and the Grand Red subway station.

Location: Chicago, Illinois, USA

Industry: Hospitality

Company Size: 150+ Employees

Challenges

The Sheraton Grand Chicago was looking for a solution that would allow the scheduling staff to abide by the property rules while still meeting the needs of their full and part-time staff. The main challenges that they required help with was scheduling for their D-list employees including:

  • Following Union rules when filling shifts using the various rotations that they have in place
  • Removing the need to have their staff call in twice a week to select their shifts
  • Completely replacing their manual scheduling

Solution

Given the complex rules used in their scheduling of full-time and casual employees, the Sheraton Grand Chicago was able to solve their key problems using Celayix. Their successes include:

  • Automating their previously 100% manual process for scheduling D-list employees.
  • Setting up the Celayix employee portal, Team Xpress, enabling D-list staff to automatically self-select their own shifts and in turn, freeing up their scheduler to do other tasks
  • Giving employees the opportunity to indicate they can no longer work shifts that had been previously chosen. This information allows managers so that replacements can be found, fast and with ease.
  • Export shift information out of Celayix into their other systems

“With Celayix, we were able to save over 6 hours of scheduling time per week. The automation also freed up our staff to quickly select their shifts, rather than having to try to call in and speak with someone. “

Sommer Gay, DIrector of Banquets

Results

Increased Efficiency

With the implementation of Celayix, the Sheraton was able to achieve an efficiency increase of 86%. The manual process would usually take 7 hours a week to just create the schedule. Using Celayix, the D-list scheduling process now only takes under one hour per week.

Improved Communication

Management also use Celayix to communicate with employees. Schedules could be shared with employees instantly, saving further time and confusion. It also removed the need for a phone system, additionally freeing up hotel phone lines that were being used for employees to call in to select their shifts.

 Celayix has provided their employees with tools to pick their own shifts ensuring all rules set out by the property are met while helping to significantly reduce the time and resources spent scheduling.

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