Location: New York
Industry: Not For Profit
Company Size: 200+ Employees
The Museum of Modern Art in New York (MoMA) had been using their existing scheduling software for over 10 years. However, it was no longer able to meet their growing needs. Some of their main challenges were:
- The inability to create a schedule many weeks in advance
- Struggles with making batch changes to the schedule.
- Manual errors while scheduling due to lack of automation
These challenges led to the search for a new solution. Their existing scheduling software recommended they explore the Celayix solution.
Working with Celayix, MoMA was able to achieve their key requirements in a new solution:
- Make batch changes to schedules with automation
- Customize the solution to match the requirements under the union contract
- Create schedule templates ahead of time, and share them with their team
- Continuous software updates and which will incorporate future changes in the marketplace
It’s very common for Not-For-Profits to consider multiple vendors before making a final decision. Celayix was confident in their adaptability and performance, both of which were crucial to MOMA in their decision-making process. One of the main challenges presented to each of the vendors was the need to match existing presentation guidelines set out by their union contract. During the demo and subsequent evaluation process, Celayix was able to demonstrate that the software could be customized and that they would be able to meet these requirements.
Scheduling Time was Reduced
Due to the ability to automate and batch create/edit schedules, a huge amount of admin time was eliminated. By cutting back on admin hours, the MOMA team could redirect those resources elsewhere. It also meant that fewer errors occurred in the scheduling process, as the ability to batch edit meant all issues could be dealt with quickly, and with ease.
Union Contract Guidelines were Satisfied
With a customizable solution like Celayix, MOMA was able to satisfy the strict guidelines set out by their union. It also meant that the admin staff needed less training, as the new platform was in some way familiar to them.
Scheduling in Advance became Easy
Being able to schedule weeks and even months in advance had a lot of knock-on effects for MOMA. Firstly, it improved staff morale by giving employees a look at their schedule and plan their personal lives around it. Being able to make plans for the future without having to worry about work is a win-win for everyone; both the employer and the employee. This then reduced the amount of no-shows and dropped shifts. By making the move to Celayix, the MOMA team were able to drastically improve the scheduling process overall.