Here at Celayix, the majority of our customers operate with mobile workforces. We operate in home healthcare, security, events, and other industries dealing with mobile workers. Their employees are out in the field, on client sites, and away from any centralized workplace. The global mobile workforce has continued to grow in size over the last number of years. IBM previously forecasted that “The global mobile workforce is expected to reach 1.87 billion workers by 2022”. This number has likely been far exceeded due to the events of the last 2 years and how the world operates. This growth has increased demand for mobile workforce management strategies.
What is Mobile Workforce Management?
Mobile workforce management (MWFM) refers to the tools, techniques, and resources used to ensure the maximum efficiency and productivity of a mobile workforce. It includes anything that might support a mobile workforce in effectively completing their duty. Essentially, it aligns with the general goals of workforce management. These goals are to ensure maximum productivity, efficiency, and profitability of a workforce. Here at Celayix, we like to summarise it as having the right people at the right place at the right time.
With the right tools and resources, effective mobile workforce management helps schedule, monitor, track and report on mobile workforces as they carry out their work. These tools and resources are generally seen as an investment for organizations. Thankfully, there are tangible benefits to mobile workforce management tools and strategies.
The Benefits of Mobile Workforce Management
Consider the difficulties that come with managing a deskless, mobile workforce. Before we even dive into the benefits of mobile workforce management, it’s easy to imagine how anything that can streamline that complex process would be of huge benefit to managers. Most organizations we work with here at Celayix have seen some if not all of the benefits below.
Mobile workforce management tools generally provide support to both the mobile employees, and those who manage them. McKinsey estimates that MWM solutions increase the number of jobs a business can execute by 20-30% per full-time employee per day. Providing your deskless workers with the resources they need, when they actually need them allows them to focus on getting their job done. Effective employee scheduling and dispatch, paired with professional communication tools leads to fewer inefficiencies and less downtime.
Improved Insight for Management
Perhaps one of the most difficult areas of mobile workforce management is simply knowing where your workers are. Managers want to be able to account for all of their employees, without having to be physically present on site. This is because managers are often responsible for multiple locations/client sites. Effective workforce management strategies and tools provide key information and data to managers from anywhere. Managers want everything in one central place, whether that’s time and attendance data, incident reports, or task completion.
Improved Client Satisfaction
Businesses in the industries mentioned above, and any others that handle mobile workers understand the importance of client satisfaction. Poor communication, late employee check-ins, or unreported incidents impact client satisfaction, right? However, with effective mobile workforce management, both employees and management have access to key information that can enhance client satisfaction, and mitigate the risk of a negative experience.
What is Mobile Workforce Management Software?
One of the best ways to achieve all of the benefits above is with the right mobile workforce management software. Without the right tools and resources, mobile workforce management can be difficult and create more issues. Mobile workforce management software provides a range of features and functionality that can help automate processes and improve workforce performance.
Mobile workforce management software like Celayix helps managers and supervisors manage their mobile workers more effectively. Here are some of the main features of Celayix Software that contribute to mobile workforce management.
- Automate employee schedule creation and optimization
- Labor forecasting to avoid over/understaffing
- GPS Geofencing to track employee check in/out on site
- Live map view to show which employees are where
- Instant professional communication tools
- Shift reminders and notifications for mobile workers
- Shift tasks and field reporting to help with task management and tracking
- Instant alerts for late or no-shows
- Find Replacement to help immediately dispatch replacement employees to client sites
So, with these features, you can develop effective mobile workforce management strategies.
Mobile Workforce Management Strategies
Create efficient, well-optimized employee schedules
One of the best ways of ensuring you have the right people in the right place at the right time is by scheduling them there. While this sounds incredibly simple, we can assure you that it is very difficult. There are many moving parts to any employee schedule, let alone an employee schedule handling many workers across multiple sites. Celayix MWFM software uses both a rules-based scheduling engine and artificial intelligence to find the best fit employee for all of your shifts.
The rules-based engine helps schedulers ensure that no unnecessary overtime is scheduled, and that other critical rules are obeyed. These often include rules on seniority, hours worked, or legal requirements. Artificial intelligence, however, looks at historical data and can match employees to sites they are commonly scheduled, clients they regularly work with, or days they usually work. These well-optimized employee schedules provide the best workforce quality to your clients at all times, where possible. Therefore, you maintain your existing happy clients, making it easier to attract new ones.
Automate Time and Attendance Processes
Time and attendance processes are key elements of mobile workforce management. They help track and validate where employees are, and when they were there. Managers use this key data in other important business functions, such as payroll or client billing. Without the right software or technology, time and attendance tracking can be difficult and time-consuming. When it comes to mobile workforce management, it is crucial to ensure that your employees are on-site on time, and remain there to complete their tasks. Celayix software provides an advanced employee mobile app and supervisor platform.
The mobile app provides an accurate and efficient method of employee check-in/out using geofencing. Then, the data is reflected on the supervisor platform, alerting them that employees are on-site, on time, or otherwise. Because of this, supervisors do not have to filter through timesheets. Moreover, there is a decreased likelihood of time fraud or theft, which is critical for effective mobile workforce management. Celayix can then pass the collected time and attendance data over to payroll/billing through integrations. As a result, organizations see less human error, and improved accuracy, which leads to cost savings.
Celayix has been helping organizations improve their workforce management strategies for over 20 years with both static and mobile workforces. Our team of solution advisors is on hand to answer any questions you might have on how Celayix could help you today. Feel free to request a free custom live demo, or contact us here today.