Now, more than ever, employers are at the mercy of their employees in terms of demand. Whether it’s through benefits, flexible scheduling, or other terms, employees are demanding more from their workplace than ever before. It’s not just employee demands that need to be met either. There are actual laws around workplace provisions. One of these laws focuses solely on employee scheduling. Predictive scheduling laws to be specific.
Predictive scheduling has become more common over the last decade, with multiple states/cities following suit with Oregon which was the first to pass a predictive scheduling law. Managers are now left to navigate these complex employee scheduling laws. These laws are designed to give shift workers improved work-life balance.
What Is Predictive Scheduling?
Predictive scheduling laws require employers to provide advanced notice of employees’ schedules. Generally, it requires employers to provide schedules 14 days in advance. Predictive scheduling laws target businesses in industries where:
- On-call scheduling is common
- Employees are classified as hourly (not salaried)
- Employees receive minimum wage
It typically only applies to certain industries such as retail, hospitality and food service. While these laws mostly focus on employee scheduling, some of them encapsulate other important areas of Workforce Management.
- Enhanced recordkeeping requirements
- Notifying employees of potential on-call shifts
- Allowing existing employees the opportunity to take on hours before an employer hires a new worker
- Penalties for last-minute schedule changes
- Telling new hires how many hours they can expect to work
What it means for the Employee
Really, what this is all about is providing a sense of predictability of employee scheduling. For instance, employers will have to give their employees two weeks’ notice of work schedules. They will also pay employees a minimum of four hours for any cancelled shifts, or shifts with last-minute changes. But what’s really the driver in causing a union-like legislative movement?
- Many businesses don’t need a consistent amount of workers on a daily & weekly basis
- Many businesses’ employee schedules have variances based on seasonality, market conditions, or internal financial reasons
- Businesses have workers that are on-call with almost no schedule or no assurance of shifts
The result is employees have an unpredictable schedule that can affect their personal lives. Workers may not get enough rest time between closing and opening shifts. Additionally, it may also be difficult to forecast their potential incomes. Also, it makes it hard for employees to plan for school and other jobs.
What It Means for the Employer
This worker/employee-friendly movement can present difficult obstacles to overcome for many employers. This is especially true in the hospitality, event, venue, and security industries due to the large influx of part-time employees, high employee turnover rates, and ever-changing demands of customers.
For instance, think about a team like the Miami Heat of the NBA. They lost the 8th seed to make the playoffs due to the Chicago Bulls winning their last game of the season. This all happened three days before the playoffs were set to start. This means the scheduling needs wouldn’t have been anticipated promptly enough to be able to meet this new legislation.
As a result, this would present a great cost to these businesses if these laws go into effect.
States/Cities with Predictive Scheduling Laws
Every jurisdiction handles its predictive scheduling laws differently.
OregOn
OregOn is the first, and currently the only state to have passed predictive scheduling laws. Unlike other employment laws, other states have not followed suit. There are states with more vague laws around predictive scheduling such as New Hampshire and Vermont.
The law in Oregan applies to businesses in the retail, hospitality and food industries, with 500 employees or more worldwide. Here’s what it covers:
- Businesses must provide shift schedules at least 14 days in advance, posted in a conspicuous place, including on-call shifts
- They must pay employees a penalty for shift changes without notice, with various rates depending on the type of violation
- Employees are allowed to decline shifts that are not on the written schedule
- Employers must allow employees to provide input on schedules
- Companies must provide employees at least 10 hours between shifts on back-to-back days, unless approved by the worker, with the employee receiving time and a half if they are scheduled in that manner
This last one addresses the common issue of “clopening” shifts which are very common in hospitality. This occurs when an employee works the closing shift, the night before working the opening shift. As you can imagine, this takes its toll on employees who may have to do it multiple times a week.
Chicago, Illinois
In Chicago, predictive scheduling laws are known as the Fair Workweek Ordinance. It applies to organizations with 50 or more employees in the following industries:
- Building services
- Healthcare
- Hotels
- Manufacturing
- Restaurants
- Retail
- Warehouse service
Employees are covered by this law if they meet certain requirements. They must make $26 an hour or $50,000 a year. The ordinance provides employees with the following benefits:
- The right to decline unscheduled hours
- Predictable pay with additional pay when hours are added/changed
- Pay for canceled hours and shifts – 50% of pay for the entire shift when done with less than 24 hours’ notice
- The right to decline shifts when scheduled within 10 hours of each other, or receive 1.25 times the rate of pay if they do work
- A good faith estimate of their work schedule from the employer
- From this year, employers must post schedules 14 days in advance
Emeryville, California
Emeryville has a reputation for being one of the most employee-friendly cities in the States. Similar to Chicago, the predictive scheduling laws here are known as the Fair Workweek Ordinance.
Employees of retail businesses with 56 or more employees globally, fast food businesses with 26 or more employees globally, and 20 or more employees in Emeryville are covered by this law. Here’s what’s covered:
- Employers must provide shift schedules 2 weeks in advance
- They must provide initial estimates of an employee’s work schedule upon hire, including on-call shifts
- Companies must also compensate for schedule changes, which differ based on when the change is made
- They must offer existing part-time employees additional work before hiring another employee
- Provide rest periods, defined as the first 11 hours after the end of the previous calendar day’s shift and the first 11 hours following the end of a shift that spanned two calendar days (if an employee does work, they receive time and a half)
As you can see, this is in line with the ordinance in Chicago also. It has been in law and enforced since 2018.
New York, New York
New York city passed its predictive scheduling laws in 2017. These are known as Fair Workweek Laws. Unlike other cities/states, these laws differ slightly depending on the industry. The two main industries that are covered are retail and fast food.
Retail
- Employers must provide workers with schedules 72 hours in advance
- Workers are allowed to decline last-minute shifts
- Employers cannot cancel a scheduled shift with less than 72 hours’ notice
- Employees are not required to work without 72 hours’ notice, unless they agree to it
Fast Food
- Employers must provide work schedules 14 days in advance of the start of the schedule
- Workers are entitled to regular schedules that stay the same week-to-week
- Employers must pay premiums for schedule changes or “clopenings”
- Employees must be given the opportunity to decline extra work or “clopenings”
- Current employees must be given the chance to work more regular hours before hiring new employees
By this point, you get the gist of the different predictive scheduling laws across the different jurisdictions. We won’t go into detail, but other cities that do have similar laws are:
- Philadelphia, Pennsylvania
- San Francisco, California
- Seattle, Washington
- Berkley, California
- Los Angeles, California
The Benefits of A Predictable Schedule
The main goal of predictive scheduling laws is for employees to receive more stable, predictable schedules. This helps them plan their schedules, which can improve work-life balance. For part-time and on-call employees, it also helps them forecast potential income.
The enhanced work-life balance alone provides many benefits. A 2019 study states that work-life balance improves employee performance and productivity. The level of productivity assisted in the survival and growth of the organizations in the study.
In another study focused on healthcare workers, a better work-life balance showed lower burnout. Patient safety risk was also reduced when workers had a better work-life balance.
While predictive scheduling may be less flexible and potentially costly for employers, the benefits of predictive scheduling are worth considering.
How To Implement Predictive Scheduling
The best way to implement predictive scheduling for your business is to have a solid scheduling process. Here are some ways to ensure your scheduling process is as efficient as possible:
- Ensure your employees’ availabilities are always up to date. This helps you schedule your employees accurately and reduce potential revisions to the schedule.
- Have an effective way to communicate your schedule to employees. This ensures you’re compliant with predictive scheduling laws.
- Allow your employees to make changes to the schedule within a certain time period. Once your employees share changes, you can implement them right away and communicate changes as soon as possible.
- Keep an accurate record of employees’ time and attendance. Analyzing scheduled shifts vs. actual shift times can help you better schedule your employees for the future.
The best way to implement predictive scheduling and solidify your scheduling process is to use scheduling software. Employee scheduling software automates many aspects of scheduling and helps you save time scheduling.
For example, Celayix lets you easily create schedules in a few minutes, and provide as far in advance as you need. This way, you completely eliminate any risk of non-compliance and any additional costs. Also, employees can easily edit their availabilities, or swap shifts.
Both managers and employees get notifications on any shift changes. Of course, managers will need to approve changes before they are set in stone. Celayix also has self-scheduling & shift bidding features that allow a manager to publish shifts, and let employees pick them up. This saves time for the manager and also lets employees schedule their lives.
If you’d like to hear more about how Celayix can help you to manage predictive scheduling laws, reach out to Solutions Advisor today!
