Organization
Company Name: Hotel (Name Confidential)
Location: Las Vegas, Nevada, USA
Industry: Hospitality
Company Size: 800+ Employees
Challenges
A unique luxury resort hotel and casino in the heart of the Las Vegas strip was looking for an automated solution to their manual scheduling process. The main goals of their search included the need to fulfil the following requirements:
- Automate their existing 100% manual process.
- Ensure cross vertical use by both the Banquets and Food & Beverages (F&B) departments within the hotel and casino.
This luxury Las Vegas hotel and casino needed a dependable scheduling system to improve operations in different departments, like many other large hospitality organizations. With over 800 employees and many independent contractors, managing workforce availability, qualifications, and scheduling was a major challenge before Celayix.
Solution
Working with Celayix, the hotel was able to solve their key problems. These included:
- Successfully replacing their manual process with an automated process
- Complying with union guidelines
- Meeting their co-stars (employees) needs of an automated solution to self-schedule when they meet the requirements
“With the introduction of Celayix, we have been able to remove our manual process and see efficiency gains of 80% in banquets and 30% in beverages.”
MEMBER OF SENIOR MANAGEMENT
Result
Improved Efficiency
Celayix was able to achieve efficiencies in both the banquets and the F&B departments.
In the Banquets department, there was an overall 80% efficiency gain, decreasing scheduling time to two days.
The F&B department saw an overall efficiency gain of 30%. While this was lower than the Banquets Department, the efficiency gains for this department are significant. They reduced the scheduling time to just 3 days.
Self-Scheduling to Fill Open Shifts
In the hospitality industry, especially for events like banquets, many workers, including servers and waitstaff, are independent contractors. These contractors often work at multiple venues and receive incentives from high-paying, tip-based opportunities. The hotel used Celayix’s self-scheduling tool, enabling workers to easily pick up open shifts that match their skills.
For this client and many others, the ability to offer self-scheduling was a game-changer. Their co-stars (employees) could sign up for shifts as soon as they became available, ensuring that the positions filled quickly. In some cases, staff filled shifts in under two minutes, helping the hotel meet staffing requirements without manual intervention. This feature is essential when managing a high volume of workers with varying availability and qualifications.
Managing Contractor Qualifications and Compliance
Celayix helped companies like them ensure that their staff meet necessary qualifications before taking on specific roles. By leveraging Celayix’s qualification tracking system, they can now categorize workers into different groups, such as A-list, B-list, and C-list workers, based on their experience and certifications.
For example, only servers with specific banquet certifications or renewed licenses can sign up for certain high-value shifts. Celayix automatically alerts employees when their qualifications need renewal. This helps them stay compliant without managing it themselves.
Customization and automation are crucial in industries like hospitality, where staffing needs differ among departments and following union and organizational rules is very important.
Speak to us today!
Looking for a customizable solution to streamline your scheduling and workforce management like our other hospitality clients?
Schedule a demo or meet with our Director of Business Development for the Hospitality industry to discover how we can solve your scheduling and time & attendance headaches. Let Celayix handle the complexities, so you can focus on delivering exceptional guest experiences.
** DISCLAIMER – At the respect of our client, their name has been omitted from this Case Study
