As a Home Healthcare Organization, it’s often easy to identify improvement areas in your operation. However, it’s usually difficult to actually implement the value added activities you recognize, particularly during a pandemic climate. Most organizations are just too busy to take a step back, take a holistic view of the organization, and make changes (even if they know it will add value). Well don’t worry, we’ve done that for you in this blog.
Common problems among home healthcare organizations are the staggering amount of time it takes to schedule staff using a manual or outdated scheduling process, unclear or missed communication between management and staff, regulatory non-compliance, or considerations about the health, safety, and happiness of employees and clients. The consequences of ignoring these problems or not fully addressing them can be grave from a business stance. Archaic scheduling, poor communication and health and safety mishaps have the potential to impact upon an organization in a profoundly negative way, even derailing some home healthcare organizations completely.
Your organization doesn’t have to fall in to this trap, and below is a quick list of the 5 key ways that a workforce management platform adds real value to home healthcare organizations, along with a further breakdown of each point.
- Simplified Scheduling
- Clear Communication
- Guaranteed Compliance
- Empowered Employees
- Shift Affirmations
Scheduling staff is often an afterthought for many organizations. It should be easy, but when you account for the amount of people you employ, their skills and qualifications, rules and regulations, and the many different clients they work with, it doesn’t take long to become difficult and complex. Having to endure a manual or obsolete scheduling process not only frustrates the scheduler themselves, but it can have considerable effects on the efficiency and profitability of a home healthcare organization. Having a workforce management platform with a robust scheduling engine helps to simplify scheduling, vastly reducing the time and effort it takes to schedule, while easily handling the inherent complexity of the scheduling process itself. The value this adds to homecare organizations is considerable as management can focus on the strategic direction of the business, rather than printing out schedules and running around trying to get in touch with different staff members. In other words, when you no longer have to deal with low-value scheduling issues, you can focus on growth.
Communication, simply put, is the act of transferring information from one person or group to another. Effective communication is a vital part of any home healthcare organisation, big or small. Poor communication will almost always have a detrimental effect on your organization. A breakdown in communication can lead to unhappy employees, poor service for clients and loss of revenue. When utilizing a workforce management platform, the communication component is vital. Being able to instantly communicate to staff is a huge advantage over other organizations who don’t implement this system. Also, with the added benefit of being able to automate most shift change notifications/updates, it saves time and adds clarity and cohesiveness between staff and management.
Remaining compliant with regulations is a constant concern for home healthcare organizations. With a strong workforce management platform, employers can easily filter employees by qualifications, skills, seniority, and any other pre-defined business rules, ensuring that no patient is underserved or any employee is underqualified for a shift. A feature of Celayix’s platform is our communication portal, which helps healthcare organizations who need to comply with electronic visit verification. EVV helps home healthcare organizations stay compliant, helping them expand and grow in the long term.
With certain workforce management platforms, employees are empowered to sleect shifts that suit their work-life balance. We know how important it is to have happy and motivated staff in a home healthcare organization, as this happiness has a direct effect on the level of quality service your clients receive. Allowing employees to have work-life balance leads to less burn out and greater employee satisfaction. With greater employee satisfaction, there will be an increase in employee retention and reduced no shows. The importance of having empowered employees cannot be understated, and there are ways of scheduling that have a blatant effect on this. Take self-scheduling and shift bidding for example. They are both ways of not only empowering your employees, but also passing the scheduling burden over to them and out of the hands of your scheduler, while still ensuring business rules are strictly followed.
At Celayix, we know that employee safety is at your upmost concern, especially with regard to the coronavirus pandemic. With our new feature: “shift affirmation”, organizations can keep their employees up to date on the latest company health and safety recommendations. Shift affirmation allows management to ensure employees know and agree with your company guidelines before starting their shift. This can be particularly important in current times, where COVID-19 is an ever-present concern. This allows management to notify their employees of new specific requirements needed to do their job. As an employee is trying to sign into their shift, a pop up will appear in the employee’s app which requests them to acknowledge any information that is presented in the pop up. Whether that’s the latest health & safety guidelines, acknowledgement of a lack of symptoms, or anything else you wish to alert them of, it’s easy to keep your staff informed and safe with shift affirmation.
A workforce management platform not only removes many administrative burdens for home healthcare organizations, but importantly, it provides clarity and focus to companies looking to grow without sacrificing employee quality or client service levels.
At Celayix, we help home healthcare companies across North America transform their business every day. If you’d like to find out more, schedule a demo with one of our experts today, or get in touch with us directly.