In our latest newsletter, we surveyed our readers on software companies. We asked them what has made them stop working with software companies in the past. The top three responses were;
- Poor Quality Support
- Poor Support Response Time
- Competitor with Better Product
Listening to your feedback helps us to stay on top of what our customers want to see. It helps us keep them happy. As one of the most popular responses, it was clear that support is very important to our readers & customers. At Celayix, our amazing customer success team provides quality support to our customers 24/7. We are proud of the reputation our support has built over the years and look forward to always offering great customer care.
As we mentioned in our recent blog post about our new website, we’ve been working hard behind the scenes to continually improve our offering. Today, we get to announce 2 big projects we’ve been excited about for a long time.
Later this spring we will be rolling out Celayix In-App Help. This will be an interactive tool within the platform to help users, in a variety of ways. We want users to get the most out of the feature functionality of their Celayix subscription. Celayix In-App Help will be a functional way for new users to self-onboard along with existing users to learn more about the best, most efficient way to use their scheduling tools.
The help will be in the format of click through, walk-throughs and short demo videos. It will cover main topics, including how to onboard new employees, create schedules, creating sites, and much more. The goal of this is to help organizations onboard new members of their team with automation and for users to get the most out of the platform.
Once we launch, users will see the help icon added to the schedule menu’s left-hand side. Use that button to search through topics, review best practices, basic help, and more.
We will also be using this In-App help to highlight new features as we release them so all users get to see new features that can be useful to your organization, and learn how to use them instantly. We have a year full of exciting new development and are looking forward to our clients, new and existing, getting to see the new functionality and apply it to their organizations.
Money Back Guarantee
At Celayix, we pride ourselves on our 100 % commitment to keeping our customers happy and as a result have had customers that have been with us for 10+ years. We know that purchasing new software can feel like a big leap and want to help ease the concern and as a result are introducing a Money Back Guarantee. We are that confident that customers will have high success that we want to help new customers feel completely confident. In other words, you want to avoid buyer’s remorse and help you take the leap to start using Celayix and see how we can be a part of your organization for years to come.
Our Money Back Guarantee is here to act as a countermeasure to common cases of buyer’s remorse that customers have when buying anything. We’ve discovered that there are several causes of buyer’s remorse;
- Too many options in the marketplace
- Past experience where the product didn’t work as promised
- Past experience with poor onboarding & customer service
- Considering price as the main factor instead of the product quality and features itself
As a company we have worked with thousands of users to get them on the Celayix platform. They all also had these same concerns when deciding on us as their vendor and with all other business discussions.
It’s our job to rid you of these concerns. Rather than just giving you our word, we’ve developed a 100% Money Back Guarantee Program. Following the implementation process, new and applicable Celayix customers will now have 60 days to request a refund, if they are not satisfied with the product. This program is our promise to you, that if you’re not happy with our product after exploring all of its features and giving it a fair try, we will give you your money back. Simple. If you want to learn more about the program & how to qualify, visit our dedicated Money Back Guarantee page here.
Stay up to Date
These projects are just a few of the things we are working on here at Celayix. We’re grateful to our readers & customers for providing us with feedback to keep us as a choice vendor. If you’d like to participate in our reader surveys, or stay up to date with results, subscribe to our newsletter here! You can also find us on Facebook, LinkedIn & Twitter, where we always share our latest updates!
If you have any questions about any of the updates in this post, be sure to reach out to one of our Solutions Advisors. Our team will be happy to go through your options, and discuss what will work best for you and your business!