Organization
“SecurityX” (Company name confidential)
With central offices in Virginia, this large security company delivers outstanding service to its clients through exceptional staff training and an internationally recognized quality management system. This security company serves many high-level government departments. With over 1000 employees, they pride themselves on providing a great work environment.
Location: Virginia, USA
Industry: Security
Company Size: 1000+ employees
Challenges
SecurityX had an existing scheduling software solution. However, they were paying a premium cost and were met with subpar customer service.
As a large security company that delivers high-quality services to their clients, they also expect a high level of service from the vendors they work with.
“I just didn’t feel a level of appreciation there. No one would get back to us, and support questions were painfully hard to get answered”.
Operations Manager
SecurityX’s management started looking into other scheduling software options. They wanted one that could provide the same features as their existing system, at a better price.
Solution
Celayix offered many of the features Security X was looking for. Within the system, SecurityX could easily input overtime limits, guard skill requirements for shifts, employee availability, and time and attendance collection through a voice response system.
Celayix was also familiar with the needs of the security industry. We have worked and implemented scheduling solutions for other security companies across North America.
In addition to the features SecurityX’s existing system had, Celayix had a better user interface. Celayix was easy to use, and creating schedules was faster with the use of schedule templates.
“Our service representative at Celayix is always very attentive and helpful whenever I have questions. It’s a great change.”
Operations Manager
Results
Timely responses for scheduling-related issues
SecurityX experienced better service by switching to Celayix, which responds to 96% of support requests within 30 minutes. In this way, SecurityX was able to save time solving any scheduling-related issues with the Celayix team in a timely manner, as to not affect business operations.
Reduction in overhead costs
SecurityX simply reduced their overhead costs with the cost-effectiveness of Celayix. They simply got more value for their investment in scheduling software, in addition to the overtime costs saved by using Celayix.
A core value for SecurityX is high-quality service, whether that is towards the clients they work for, or from the vendors they work with. Their existing scheduling software was not meeting their standards of customer service. With Celayix, they received the support they needed for all their scheduling needs and also reduced scheduling costs altogether.
