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Sands Expo and Convention Center Streamline Scheduling

A case study on The Sands Expo and Convention Center and how they reduced employee no-shows, and save time spent scheduling and managing shifts using Celayix shift-scheduling and time & attendance software.

Organization

The Sands Expo and Convention Center

The Sands Expo and Convention Center is a convention center located in Paradise, Nevada, near the Las Vegas Strip. It is owned and operated by the Las Vegas Sands Corporation. Frequently conventions booked at the company’s adjoining Venetian and Palazzo resorts take place there.

exterior of Sands Expo and Convention Centre

Location: Las Vegas, Nevada, USA

Industry: Events and Hospitality

Company Size: 600+ Employees

Challenges

The Sands Expo and Convention Center (SECC) was looking for a way to eliminate their manual scheduling effort. Sister properties, the Venetian and Palazzo in Las Vegas already use Celayix. However, the SECC had its own unique requirements to fulfill:

  • Accommodate their banquet servers and bartenders (A, B and C list)
  • Automate their manual pen, paper, and spreadsheet process
  • Reduce the number of admin staff, previously required to create the schedule

Solution

Working with Celayix, SECC was able to solve their key problems. The management team was able to successfully replace their manual process with an automated process using self-scheduling to fill shifts. This empowered staff to manage their time by only selecting those shifts that fit into their schedule. In turn, this reduced the number of missed shifts. It also helped remove the need for admin staff to manually collect availability, confirm shifts, and more.  In the previous process, at any time 2-3 admin staff were dedicated to calling employees to complete the schedule-making process. With Celayix’s processes and automation, admin staff can work on other tasks.

With Celayix in place, managers can now create the shifts required for the event in a matter of minutes or use a saved template to create the entire schedule in seconds. Management can post the available shifts to the employee app and available for selection to those that fit the qualifications.

“I am very pleased with Celayix! It has made a huge difference to our scheduling process, resulting in our schedules being completed in 5% of the time and no longer requiring admin staff to call out to employees.”

Terry Selaices, Director of Food and Beverage

Results

Improved Efficiency

Celayix was able to improve the scheduling process at SECC and achieve a significant increase in efficiency. Whereas the previous process took up to one week to complete, with Celayix creating and distributing schedules for even the most complicated set of events takes only a couple of hours. As a result, schedules are complete in 1/20th of the time it previously took. Likewise, efficiency increased by 95%..

Reduced No-Shows

Managers at SECC  note that having employees select their own shifts has reduced no-shows as now employees have all the information they need to make a shift decision at their fingertips through the employee mobile app. Employees no longer have to try and remember their schedules or find a pen and paper to write it down. All this information is available, 24/7, 365.

Since implementation, the new process has saved managers over 90% of their staff time, reduced the amount of admin staff required to create schedules, and helped eliminate many instances of employee no-shows. The massive time savings allowed management to put even more focus on their customers and investigate even further ways Celayix Software could help.

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