The Complexity of Scheduling Pt. 1
If you’ve never been involved in scheduling and take it at face value, it seems pretty easy, right? Figure out how many people you need, let your employees know when they need to show, and you’re all done! Wrong. If you are scheduling 20 people or more, scheduling is a juggling act. In the first part of this series, we will detail the issue of getting the right people at the right time.
First, you need to figure out how many people you need. This decision should be based on data and not based on a guess, especially for industries that operate in dynamic, ever-changing work, like hospitality. You need enough people to adequately perform the work, but if you overschedule, you’ll be taking dollars out of your bottom line. Determining the number of employees required should be based on historical data. If your data is stored on paper, making the right decision becomes incredibly difficult.
Next, let’s talk about finding people with the right skills for your job. Perhaps you are a security company and your list of clients all have different requirements. Some need First Aid certification, others need armed guards, and some just need a person to show up. If you have a few dozen guards on staff, how do you keep track of who has what qualification or certification, and if their qualifications up to date? If you get any of these details wrong, you can be endangering lives and making yourself vulnerable to expensive lawsuits. Again, you need a central database that can easily filter employees based on their credentials, availability, pay rate, etc.
Staff scheduling software can easily take care of both of these issues. Through the use of scheduling software, you can analyze your ROI per client to optimize your scheduling process and ensure you are not under or over scheduling. Also, staff scheduling software gives you the ability to track and update employee credentials and certifications. You can easily filter the type of skill your client requires and schedule based on availability.
Stay tuned for the next part of this series where we will detail another complex issue in scheduling. In the meantime, if you need help improving your scheduling process, please reach out to the Celayix team. We’ll be happy to show you how staff scheduling software can help you improve your bottom line.