At Celayix, we see a great many security companies of different sizes and needs who require security guard scheduling software, among other things. In this pandemic, are you adding or reducing guards? We have done the research, and below we have detailed common problems that security guard companies have while trying to grow as a business and how to solve them.
The most common size of security guard companies that we see has around 50 guards. One question we ask ourselves is why this number of guards? One reason is that manual processes start to cause problems when a security company surpasses 50 guards. Using spreadsheets to schedule employees can work with a small team, but if true growth is to be achieved, it’s a short-sighted strategy. Soon, human error will become prevalent, with too many rules and notes about employees to remember. Errors associated with overtime, payroll, and double booking begin to become more and more common, and will start to hamper operations. In addition to manual errors, the owner or scheduler can be bogged down spending a vast amount of time scheduling their guards. When security guard management have to waste time scheduling, there is less time to focus on growing the company and generating new business.
With Celayix’s automated software, scheduling does not need to be a hassle, it can be done in seconds. Our scheduling system has many scheduling features to help your company schedule exactly the way you want it, whether it be shift bidding, shift swapping, self-scheduling, or scheduling powered by AI. All of these functionalities are backed up by a robust rules-based scheduling engine that can filter security guards by qualifications or by skill level. Our AI engine, Celayix AI, can automatically optimize your schedule and fill all your shifts automatically, strictly following the rules you’ve set up. It guarantees your guards are covering all the billable hours in your client’s contract. Celayix AI also comes with automatic overtime management, making unbillable overtime hours a thing of the past. Why spend hours meticulously scheduling when it can be completed in seconds?
Celayix can help your business be free from the shackles of manual processes and streamline your scheduling. With less time spent on scheduling, you can dedicate more time to finding new leads or bids to grow your company.
Having secured a new deal with a client, a major concern is the deployment of guards at your client’s site. It’s hard to keep guards honest. Many guards do not show up or falsify their reports of being at a client’s site, ending up as a complaint on your desk. No shows, absence and guard lateness reflects poorly on your company.
To keep all your guards accountable and present, Celayix uses several features. Our geofencing feature is a powerful feature to combat underhanded tricks that guards use to cheat their time clocks. Geofencing allows security guard companies to set an area around the client site in which the guard can sign in. The guard must be within the area or the “geofence” for the sign-in feature to be activated. When the guard signs in or out of their shift, a timestamp is recorded to signify the start or end of the shift. Geofencing ensures your security guards are in the correct location for the correct amount of time with a high degree of certainty, so the client can be happy with the level of service they are receiving.
Another problem for small security companies is the high rate of guard turnover. This can make scheduling a very difficult task as rosters are constantly changing. Celayix has many features to help schedule guards quickly if one drops out. When a guard quits and you need to find a replacement quickly, a few options you can use are shift bidding, open shifts, and self-scheduling. Notify the new guard in charge of the shift through our notification system and you can see how easily a replacement can be found using our software.
Bidding for Contracts
When bidding for contracts, your security company has to look like the best possible option. One common mistake companies make is how they pitching themselves to potential clients. Clients are more demanding than ever and they want to see that your company has the necessary mechanisms to keep them safe. Here are a few advantages you can have over your competition:
Using technology to your advantage: As the industry grows, so will you. With Celayix, you have an abundant number of features at your fingertips. Some features include: Break management, credential tracking, broadcast messaging, in-app communication, reporting, and labor forecasting. Having cutting edge technology supporting your workforce in the field not only streamlines your operation, but more importantly it allows you to platform for growth.
Guard show up and are on time: No shows and late guards are always a problem. With our geofencing and time clock features, guards lose the ability to fabricate their hours. Even if a guard cannot show up, you can easily find replacements quickly and efficiently to cover up for the missing guard.
Automation: Having a more efficient back end system will lead to a more smoothly run operation. The ability to automate overtime management is crucial for keeping costs low and staying true to your budget and contract. Also, cutting down on scheduling through manual processes will reduce the costs and time spent. This extra time and money can be reallocated elsewhere to improve your business and grow.
Scheduling doesn’t have to be hard. With Celayix’s diverse feature set and the power of Celayix AI, scheduling has never been easier. Create schedules in seconds instead of hours. With features such as geofencing, be confident that your guards are in the right place and at the right time. If you want to know more about how Celayix can help security guard companies, click here. Celayix helps you solve your security guard scheduling problems and supports the growth of your business along the way.