In comparison to other industries, Home Healthcare organizations face the most unique and personal challenges when it comes to scheduling. Clients trust their care providers for important treatments and services, and missing even a single appointment could lead to serious consequences if healthcare scheduling goes awry.
Common Workforce Challenges:
- Hiring the right staff is critical. Not only does one need well-trained, qualified caregivers, but also skilled employees in the office to handle the many day-to-day management duties. Recruiting the best talent takes time and patience.
- Frontier Scheduling for Modern Medicine – getting caregivers to the right place, at the right time with the correct skills, equipment, and medicine to provide effective care for the clients.
- Matching caregivers and clients are one of the most important parts of the scheduling process. A bad client/caregiver match can leave your client underwhelmed with his or her service and uninspired to recommend your service to others. With a bad match, one can not only risk losing the client but also damaging the agency’s reputation in the process. A great match, on the other hand, makes both the client and caregiver happy. Celayix’s scheduling software helps agencies match caregivers and clients based on several different criteria.
- Manually creating a weekly schedule can take hours – time better spent on ensuring that the agency is providing the best possible home care experience for its patients, building referral relationships, and growing the business. Adapting advanced shift planning while considering different schedules, training, and accreditation for specific tasks and working preferences, etc.
The cure to these issues would be large doses of optimization, mobility, and cloud technologies. Home healthcare providers that will achieve healthy productivity will be the ones that adopt a real-time care delivery strategy. These solutions guarantee high quality, flexible service that organizes and integrates every aspect of your workforce.
Through mobile optimization, providers can ensure immediate connectivity and collaboration by eliminating the paper processes, generate real-time information from synchronized mobile devices, and utilize artificial intelligence capabilities. Also, a cloud-based platform enables rapid deployment, pay-as-you-go options, and immediate return on investments.
The Home Healthcare industry has many challenges with regards to efficiently scheduling health care workers and tracking their time and attendance. To remain profitable Home Health Care providers need to manage their workforce with effective and efficient employee scheduling, making sure that caregivers are not only in the right place at the right time, but that they also have the proper qualifications to provide the support and service that patients require.
Tracking and monitoring hours worked by home health care staff can also be a challenge. Maintaining your reputation as a business starts with ensuring that services requested are always delivered upon, and correctly billed for.
Over the years Celayix has answered many questions and found solutions specific to employee scheduling and employee time & attendance in the Home Health Care industry. To help you start on the path to find solutions to your scheduling nightmares, we’ve provided the top three questions from Healthcare providers, and answers to effectively schedule and track employees.
How do we ensure staff with the proper qualifications are matched and scheduled to deliver on client’s health care needs?
Your answer here is rules-based scheduling. What you need is a software package that allows you to collect and store information about each employee’s specific skill set. Be sure to include any certificates or training and set up alerts when those qualifications expire.
When you’re ready to create your schedule you simply set rules in place that filter out any employees that do not meet the qualifications that your clients require. Doing this drastically decreases any scheduling errors and ensures proper patient care.
How can we avoid time theft by employees and ensure that my clients are being given the adequate time and care they’ve paid for and deserve?
Tracking a mobile workforce is possible and easy with the power of the Internet or telephone. Hold your workforce accountable by having them clock-in/out upon arriving and departing from a client’s home through any Internet connection or cellular telephone. With the power of GPS technology, you don’t have to worry about false punches, knowing your employees are not punching in from home.
In the case of an employee forgetting to clock-in/out or not arriving at a client’s residence, system alerts can be put into place to notify supervisory or administrative staff. A quick call can then be placed to the employee to question the missed clock-in, and if need be, replace that employee instantly via text messaging or email via other health care workers in the area.
Why does billing have to take so much time, and how can I decrease the number of mistakes?
Having the power to integrate your employee scheduling and time & attendance software with a payroll solution like Quickbooks, Lawson, or any other popular accounting software package can be done and is proven to save time and money.
Many billing mistakes are made when the information is transcribed manually from one system to another. By having software that speaks to each other, fewer human errors occur. Sometimes, an entire person from the administrative team can be placed on other projects.
To learn how we’ve helped increase revenue for several healthcare businesses, see our case studies.