Call centers experience one of the most challenging workforce management environments. Faced with constantly changing staff levels due to employee availability, sick calls, no shows and call volumes, call centers need real-time access to operational data to effectively deploy their workforce.

Planning and Scheduling
Automatically track double book, time off, qualifications, restrictions, days off and overtime to ensure qualified employees are scheduled at the lowest cost. Easily rotate schedules as well as identify coverage deficiencies.

Schedule Publishing
Reduce call center loads by publishing employee schedules over the Internet or telephone.

Work Availability and Time Off Requests
Allow employees to submit their availability information and request time off so available employees can be easily matched with assignments.

Time & Attendance
Eliminate time sheets and data entry errors by allowing employees to enter their attendance directly into corporate systems through the telephone, Internet, biometric hand readers or time clocks.

As attendance is recorded, bill and pay rates are applied and summarized into easy-to-read reports that can be exported to any number of financial and payroll solutions.

Performance Based Pay and Monitoring
Allow your employees to check-in and check-out remotely over the telephone while improving customer service levels by tracking late arrivals and early departures.

Eliminate Buddy Punching
Deploy the latest in biometric security such as speaker verification or hand punch authentication to verify employee identities.