Call centers experience one of the most challenging workforce management environments. Faced with constantly changing staff levels due to employee availability, sick calls, no shows and call volumes, call centers need real-time access to operational data to effectively deploy their workforce.

Planning and Scheduling
Automatically track double book, time off, qualifications, restrictions, days off and overtime to ensure qualified employees are scheduled at the lowest cost. Easily rotate schedules as well as identify coverage deficiencies.

Schedule Publishing
Reduce call center loads by publishing schedules over the Internet or telephone.

Time & Attendance
Allow your employees to check-in and check-out remotely over the telephone. Eliminate time sheets and data entry errors as well as reduce bill and payroll cycles.

Performance Based Pay and Monitoring
Improve customer service levels by tracking late arrivals and early departures.

Work Availability
Allow employees to publish their availability to simplify matching of employees with assignments.

Eliminate Buddy Punching
Deploy the latest in telephony solutions such as voice authentication to verify employee identities.



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